Terms & Conditions (Updated October 2019)

About Us (“Site”) is operated by Sembranics Sdn Bhd (“We”, “Us”, “Our” or “Sembranics”).

We are registered in Malaysia under company number 1290071-P and have our registered office at FDB4, Common Ground Ampang, 1st Floor, Phase 2, Petronas Station, Lot36904, Jalan Kolam Air Lama, 68000 Ampang, Selangor, Malaysia.

Please read these terms carefully before you start to use the Site. By using our Site, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these terms, you do not have our permission to use our Site.

Site usage

Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice (see below). We will not be liable if for any reason our Site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms, and that they comply with them.

We do not guarantee, represent or warrant that your use of our Site and/or Service will be uninterrupted, timely, secure or error-free.


We process information about you in accordance with our Privacy and Cookies Policy (Click Here). By using our Site, you consent to such processing and you warrant that all data provided by you is accurate.

User Account

If you register with the site for a user account, you will have to choose a username (email address) and password. You must ensure to keep your username and password secure to prevent unauthorised usage. You are responsible for all activities that occur using your account. You must inform us immediately to if you have any reason to believe that your username and/or password have become known to anyone else, or if your account is being, or is likely to be, used in an unauthorized manner

Virus and Hacking

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.

Disclaimer Warranty

By accepting these Website Terms, you expressly acknowledge, understand and agree that you access and use this Site at your own sole risk and that your use of the Site is on an “as is” basis and as and when available. All warranties, conditions and representations, express or implied, including but not limited to, title, non-infringement, merchantability, quality, and fitness for purpose are hereby excluded and disclaimed to the fullest extent permitted by applicable law.

Limitation of Liability

You agree to indemnify, defend and hold harmless us and our partners, suppliers, employees from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

International User

The site is controlled, operated, and administered by us from our offices within the Malaysia and we make no representation that any site content is appropriate or available for use at any other location outside the Malaysia. If you access the site from a location outside the Malaysia, you are responsible for compliance with all local laws.

We do not accept any liability arising from any attempt by you to purchase or any subsequent delivery of Products if such action is prohibited or illegal where you are ordering from or having the Products delivered to. Legal advice should be taken in cases of doubt and you shall remain wholly responsible for ensuring that you are permitted to purchase our Products from where you access the site from and import them.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.


You are responsible for postings made on the site using your user account and agree that you will not:
(a) post or include in any message or transfer to the Site, any material which is obscene, indecent, misleading, inaccurate, homophobic, sexually explicit, objectionable, racist, sexist or illegal;
(b) post or transfer anything to the Site which is damaging to our software, IT systems, data or the Site;
(c) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);
(d) advertise or offer to sell any Products or services for a commercial purpose;
(e) conduct or forward surveys, contests, pyramids schemes, or chain letters;
(f) impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels;
(g) use offensive or inappropriate user names or language;
(h) promote violence;
(i) send or post spam or spam links;
(j) infringe any copyright, database right or trade mark of any other person; and/or
(k) give the impression that the posting emanates from us, if this is not the case.


  1. We have made every effort to display as accurately as possible the colours and images of all the products that appear on our Site. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
  2. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  3. Prior to the purchase of the Product(s), you shall be responsible to ensure that the allergens contained in the ingredients and/or the Products itself shall not be harmful to you and at all material times we shall not be held responsible for any allergic reactions, injury or illness resulted from using of the Product(s).


The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.


To place an order on the Site you must be:

(a) legally capable of entering into binding contracts; and

(b) at least 18 years old, unless a parent or guardian is supervising you placing your order.

You place an order on the Site by using the add to basket button and following the checkout procedure online (or an order by telephone or post where you provide an email address). Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

After placing an order through our Site (or an order by telephone or post where you provide an email address), you will receive an e-mail from us acknowledging that we have received your order. We will confirm dispatch of your order to you by sending you an e-mail confirming that the Product has been dispatched (the ‘Dispatch Confirmation’).

The contract between us (the ‘Contract’) will only be formed when we take payment from you.

We may decline to accept an order in circumstances including but not limited to:

(a) your payment not being authorised;

(b) Product(s) ordered not being available from stock and/or suppliers; or

(c) where a pricing or product description error has occurred


We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

The site use Malaysia Ringgit (MYR) as base currency. The currency rate display on the site might be different than the rate charged by the bank or card issuer.

Payment for all Products can done be by cheque, online bank transfer using Malaysian bank account or Paypal for Credit Card, Debit Card or other foreign bank payment.

Online bank transfer for Malaysian bank is done via Billplz. No extra charge will be imposed as we have absorbed the necessary fees for customer. List of participating bank is shown as below:

  • Maybank
  • CIMB
  • RHB
  • Public Bank
  • Hong Leong Bank
  • Affin Bank
  • Alliance Bank
  • Ambank
  • Bank Islam
  • Bank Muamalat
  • Bank Rakyat
  • BSN
  • HSBC Bank
  • Kuwait Finance House
  • OCBC Bank
  • Standard Chartered
  • UOB Bank

Credit Card and Debit Card payment is process by Stripe. No extra charge will be imposed as we have absorbed the necessary fees for customer. 

Other foreign bank payment can be done using Paypal. No extra charge will be imposed as we have absorbed the necessary fees for customer. 

Products will be despatch once the payment received.


We will offer replacement if the products are faulty or damaged.

If the Products are faulty or damaged  please return the Product and proof of purchase to us as soon as possible.

We will examine the returned Product and notify you of your replacement via e-mail within a reasonable period. We will usually process the replacement due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a replacement.


We aim to fulfil your order by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

We use Pos Laju to deliver our Products.

You are responsible for the Products when delivery has taken place. In other words, the risk in the Products passes to you when you take possession of the Products.


The product will be delivered from outside of Malaysia, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. Please note that you will remain responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.