Who we are
Our website address is: https://shop.sembranics.tech.
We collect information that you provide to us by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our services (where applicable), ordering products through our site, personalising our site with your preferences, posting material or requesting further services.
Our Site tracks and gathers data using a third-party app by Google called Google Analytics. This stores information anonymously on Google’s servers. It gathers information such as a visitor’s country of origin, the device used, pages visited and basket value. We use these stats to identify any pinch points for our customer journeys and then use it to improve their journey through our Site. These statistics help us to identify the most common devices used to visit our site or app, so we can target specific roadmap improvements for those commonly used platforms (mobile, iPad etc.). Google Analytics only reflects the code update being applied to anonymize your IP address therefore the user’s identity cannot be tracked back to their online account details.
Our Site use Tawk.to for messenger. We require user to enter your name, telephone number and email address. All conversation will be recorded for quality purposes in order for us to improve our service quality.
We may send you product news and update if you register an account with us, send message from contact form, send email, call us or message on messenger. You may edit your mailing list information here or unsubscribe from our mailing list here.
We keep details of the transactions you make through our site and the fulfilment of orders. This includes payment details, your name, billing and postal addresses, the items you ordered and your email and telephone number.
We use a third-party supplier, BillPliz, to provide our payment gateway and to record our order fulfilment. This includes name, billing and shipping address and order amount which will check if your payment passes fraud security.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
We use DHL to fulfil our order delivery. We pass your name, telephone and postal address plus order value (for insurance purposes) to DHL and supplier so that they can track and deliver your parcel and communicate with you via telephone to provide the delivery time details.
If you are logged into your account whilst on the Site, the Site will track purchase choices made and record them in your ‘My Account’ order history. If you create a wish list on the Site, these details will be stored in your account profile on the Site. These will not be made public unless you specifically choose to do this in the wish list settings if available.
We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so or it is for the following reasons:
- (a) in the event that we sell or buy any business or assets;
- (b) if we or substantially all of the assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
- (c) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property or safety or us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.